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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1 Annex 1AD Electronic money and payment services complaints return form

As Published: 2018

DISP 1 Annex 1AD Electronic money and payment services complaints return form

DISP Sch 3 Fees and other required payment

As Published: 2002

DISP Sch 3 Fees and other required payment

DISP App 3.10 Application: evidential provisions and guidance

As Published: 2017

DISP App 3.10 Application: evidential provisions and guidance

DISP App 3.8 Other appropriate redress at steps 1 and 2

As Published: 2017

DISP App 3.8 Other appropriate redress at steps 1 and 2

DISP 3.2 Jurisdiction

As Published: 2007

DISP 3.2 Jurisdiction

DISP Sch 1 Record keeping requirements

As Published: 2007

DISP Sch 1 Record keeping requirements

DISP App 3.9 Other matters concerning redress at steps 1 and 2

As Published: 2017

DISP App 3.9 Other matters concerning redress at steps 1 and 2

DISP App 3.2 The assessment of a complaint

As Published: 2017

DISP App 3.2 The assessment of a complaint

DISP Sch 6 Rules that can be waived

As Published: 2007

DISP Sch 6 Rules that can be waived

DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

DISP Sch 5 Actions for damages for contravention under section 150 of the Act

As Published: 2006

DISP Sch 5 Actions for damages for contravention under section 150 of the Act

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

DISP 1.9 Complaints record rule

As Published: 2011

DISP 1.9 Complaints record rule

DISP App 3.5 Re-assessing rejected claims at step 1

As Published: 2017

DISP App 3.5 Re-assessing rejected claims at step 1

DISP 1 Annex 1B Complaints publication report

As Published: 2010

DISP 1 Annex 1B Complaints publication report

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

DISP Sch 4 Powers Exercised

As Published: 2002

DISP Sch 4 Powers Exercised

DISP 3.4 Referring a complaint to another complaints scheme or court

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme or court

DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application