Privacy Policy

WHO WE ARE

This website is hosted and managed by The Stationery Office Limited on behalf of The Financial Conduct Authority.

The Data Controller is The Financial Conduct Authority of 25 The North Colonnade, Canary Wharf, London, E14 5HS whose Data Controller Registration Number is Z5643774.

Data Processor is The Stationery Office Limited of 55 Wells Street, London, W1A 3AE, who is bound to process all personal data only on behalf of and as directed by The Financial Conduct Authority as the Data Controller.

The Stationary Office (TSO) respects the privacy of every individual whose personal information it handles. This Privacy Policy explains how TSO collects, stores and uses personal information on behalf of the Financial Conduct Authority (FCA).

FCA is the “controller” of personal information collected through (the “Site”) for the purposes of applicable data protection laws, and is the company you should contact if you have questions about the use of your personal information (see the Contact Us section below).]

RELATIONSHIP BETWEEN TSO AND THE FCA

TSO hosts, manages and fulfils orders made through this Site on behalf of FCA. Personal information we collect about you [including: your name, email address, item(s) purchased, whether or not you have asked to receive marketing from TSO will to a limited extent be shared with the FCA for various purposes including:

  1. to support the FCA’s business operations and understand and manage demand from the public for the FCA’s goods or services;
  2. to facilitate monitoring of our performance in providing relevant goods or services under concession from the FCA and the relationship between us and the FCA;
  3. to enforce or protect our rights under relevant agreements with the FCA;
  4. to transition the running of the FCA’s website, and the provision of related services, to a third party in the event that TSO and the FCA choose to end their arrangement.

You should not submit any personal information to us if you do not wish it to be shared with the FCA. FCA will process your personal information in accordance with its privacy notice, which is available www.fca.org.uk/privacy.

If you have any questions about how your personal information may be processed by FCA, you can contact FCA’s Data Protection Officer at privacy@fca.org.uk.

COLLECTION OF PERSONAL INFORMATION

PERSONAL INFORMATION WE COLLECT

This section tells you what personal information we collect from you and how

When you sign up for an account on our Site

your name, email address, and telephone number

When you place an order or return a product

your address, contact details, delivery preferences, and information about the products you have ordered[, as well as payment information, depending on how you place your order or request a refund

When you contact us

any information about you that you choose to give us

Information we collect automatically from you

your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system and use of cookies. For further details about the cookies we use on this site, please see our cookie policy.

  1. 1.OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

    The personal data related to your account is used by the TSO for the purposes of providing you with access to the Handbook and other functionality of the site, for example creating alerts.This processing of your personal data falls under the FCA’s legal basis of Article 6(1)(e) of the General Data Protection Regulation (EU) 2016/679 (“ GDPR”) (it is necessary for performance of a task carried out in the public interest). The FCA’s legalbais flows down to TSO as data processor.

  2. 2.WHY WE USE YOUR PERSONAL INFORMATION

    This section tells you why we use personal information we collect from you.

    We use personal information to

    This means that processing your personal information allows us to

    Why do we process your personal information in this way?

    Make our Site available to you

    Manage the Site, including by allowing you to create an account

    We need to process your personal information to create and maintain your account and to allow you to log in to the Site

    Contact you

    Contact you about our services, as indicated in your account preferences

    We contact you in line with your account preferences, for example with alerts about updates to the Handbook

  3. 3.OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

    We may disclose the personal information we hold about you to:

    1. FCA;
    2. our service providers, including IT hosting companies;
    3. banks, other financial institutions and credit reference agencies;
    4. payment service providers;
    5. third party companies in the event that we are involved in a corporate transaction such as an actual or potential merger, joint venture, consolidation or asset sale;
    6. professional advisors such as attorneys, accountants, auditors, financial and other professionals;
    7. regulatory authorities, including tax authorities;
    8. law enforcement agencies, courts and other relevant tribunals.
  4. 4.INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

    We process your personal information using data centres located inside the European Union and will not transfer your personal information outside the European Union.

  5. 5.RETENTION OF PERSONAL INFORMATION

    The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation:

    1. if you have signed up for an account on our Site, we will store your personal information and the information in your account for as long as is necessary to provide the account, and for the period for which you or we could bring legal proceedings in relation to the running of your account
  6. 6.YOUR RIGHTS

    You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to dataprotection-individualsrightsrequests@fca.org.uk or Information Disclosure Team, Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN You also have the right to complain about the use your personal information to local supervisory authority, which in the UK is the Information Commissioner’s Office.

  7. 7.CHANGES TO THIS PRIVACY POLICY

    This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy.

  8. 8.LINKS TO THIRD PARTY WEBSITES

    This Site may contain links to other websites. These are not covered by this Privacy Policy. If you access other websites using the links provided, you do so at your own risk. The operators of these websites may collect and use your information in accordance with their privacy policies, which may differ from ours. Please check the relevant policies before you submit any personal information to any other websites.

  9. 9.CONTACT US

    If you have any questions or wish to contact us please contact us at privacy@fca.org.uk.

COOKIE POLICY

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

WHAT ARE COOKIES?

Cookies are tiny text files (made up of letters and numbers) stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. EU legislation states that all websites should let you know when they are using your cookies. We use cookies to remember your authentication status and to help us to improve our users’ experience on our site. This site also uses cookies to help us see which pages our customers like and which are not working so well, so that we can make improvements. Cookies do not tell us who you are or give us any personal details about you.

WHICH COOKIES DO WE USE ON THIS SITE AND WHY?

The table below sets out the main cookies that we use on this site and what we use them for. The length of time a cookie stays on your device depends on its type.

Please note that third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, media-based services and linked content delivery networks) may also use cookies, over which we have no control. These cookies are likely to be tracking cookies.

Type of cookie

Cookie name

Purpose

Site performance

Web Trends

Performance cookies collect anonymous information about how visitors use our site, for example how many visitors came to our site and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.

Google Analytics: __utma

Google Analytics: __utmb

Google Analytics: __utmc

Google Analytics: __utmv

Google Analytics: __utmz

SiteStat: c1

SiteStat: s1

BIG-IP

ENABLING AND DISABLING COOKIES

This site uses cookies to operate "My FCA" and in order to stay logged-in to "My FCA", cookies must be enabled. If you decline cookies you may lose some of the beneficial website functions of cookies. No personally identifiable information is stored within cookies.

I you want to restrict or block the cookies we set, you can do this through your Browser settings. The Help pages on most browsers will tell you how to prevent your browser from accepting new cookies and how to disable cookies altogether.

If you do not accept the cookies, or choose to block some or all cookies, you will still be able to browse the site however some parts of the site will not work.

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.