Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

DISP 3.1 Purpose, interpretation and application

Purpose

DISP 3.1.1GRP

The purpose of this chapter is to set out:

  1. (1)

    the procedures of the Financial Ombudsman Service for investigating and determining complaints;

  2. (2)

    the basis on which the Ombudsman makes decisions; and

  3. (3)

    the awards which the Ombudsman can make.49

Interpretation

DISP 3.1.2RRP

In this chapter, 'out of jurisdiction' means outside the Compulsory Jurisdiction and the Voluntary Jurisdiction in accordance with DISP 2.49

510
DISP 3.1.3RRP

Where the respondent is a partnership (or former partnership), it is sufficient for the Ombudsman to communicate with one partner (or former partner).49

DISP 3.1.4GRP

The Ombudsman Transitional Order and the Claims Management Order6 requires the Financial Ombudsman Service to complete the handling of relevant existing complaints and relevant existing claims management complaints6, in a significant number of respects, in accordance with the requirements of the relevant former scheme rather than in accordance with the requirements of this chapter.49

Application

DISP 3.1.5RRP

This chapter applies to the Ombudsman and to respondents.49

DISP 3.1.6R

7This chapter applies to a TP firm. This rule demonstrates the contrary intention under GEN 2.2.26R.