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DISP 3.1 Purpose, interpretation and application


DISP 3.1.1G

The purpose of this chapter is to set out:

  1. (1)

    the procedures of the Financial Ombudsman Service for investigating and determining complaints;

  2. (2)

    the basis on which the Ombudsman makes decisions; and

  3. (3)

    the awards which the Ombudsman can make.47


DISP 3.1.2R

In this chapter, 'out of jurisdiction' means outside the Compulsory Jurisdiction and the Voluntary Jurisdiction in accordance with DISP 2.47

DISP 3.1.3R

Where the respondent is a partnership (or former partnership), it is sufficient for the Ombudsman to communicate with one partner (or former partner).47

DISP 3.1.4G

The Ombudsman Transitional Order requires the Financial Ombudsman Service to complete the handling of relevant existing complaints, in a significant number of respects, in accordance with the requirements of the relevant former scheme rather than in accordance with the requirements of this chapter.47


DISP 3.1.5R

This chapter applies to the Ombudsman and to respondents.47