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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

former scheme

      1. (1) (except in relation to a relevant transitional complaint or a relevant claims management complaint123) any of the following:10
        1. (a) the Banking Ombudsman scheme;
        1. (b) the Building Societies Ombudsman scheme;
        1. (c) the FSA scheme;
        1. (d) the IMRO scheme;
        1. (e) the Insurance Ombudsman scheme;
        1. (f) the Personal Insurance Arbitration Service;
        1. (g) the PIA Ombudsman scheme;
        1. (h) the SFA scheme;10
      1. (2) (in relation to a relevant transitional complaint)10
        1. (a) the GISC facility; or10
        1. (b) the MCAS scheme;123110
      1. (3) (in relation to a relevant claims management complaint) the Legal Ombudsman.123