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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

relevant existing claims management complaint

    190a complaint in respect of which the Financial Ombudsman Service has jurisdiction by operation of article 69(1) of the Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018.