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DISP App 3.10 Application: evidential provisions and guidance

Step 1

DISP App 3.10.1E

The evidential provisions in this appendix for step 11 apply in relation to complaints about sales that took place on or after 14 January 2005.

DISP App 3.10.2G

The guidance in this appendix for step 1 applies in relation to complaints about sales whenever the sale took place.1 For complaints about sales that took place prior to 14 January 2005, a firm should take account of the evidential provisions in this appendix for step 1 1as if they were guidance.

Step 2

DISP App 3.10.2AE

1The evidential provisions and guidance for step 2 apply in relation to complaints received by CCA lenders about sales where the payment protection contract covers or covered or purported to cover (this includes partial coverage) a credit agreement.

Effect of contravention of evidential provisions

DISP App 3.10.3E

Contravention of an evidential provision in this appendix may be relied upon as tending to establish contravention of DISP 1.4.1 R.