Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

DISP 3.8 Dealing with information


In dealing with information received in relation to the consideration of a complaint, the Financial Ombudsman Service will have regard to the parties' rights of privacy.24


24This does not prevent the Ombudsman disclosing information:

  1. (1)

    to the extent that he is required or authorised to do so by law; or

  2. (2)

    to the parties to the complaint; or

  3. (3)

    in his determination; or

  4. (4)

    at a hearing in connection with the complaint.


So long as he has regard to the parties' rights of privacy, the Ombudsman may disclose information to the FCA 5 or any other body exercising regulatory or statutory functions for the purpose of assisting that body or the Financial Ombudsman Service to discharge its functions.24