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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

You are viewing the version of the document as on 2021-01-01.

Status: In this content, we have included all amendments made by EU exit-related instruments up to end September 2020. There will be more amendments to be made later this year, further to the September QCP.

Article 7 How can I complain? section

PRIIP manufacturers shall provide the following information in the section entitled "How can I complain?" of the key information document, in summary format:

  1. (a)

    steps to be followed for lodging a complaint about the product or about the conduct of the PRIIP manufacturer or the person advising on, or selling, the product;

  2. (b)

    a link to the relevant website for such complaints;

  3. (c)

    an up-to-date postal address and an email address to which such complaints may be submitted.