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LLD 7.3 Making and retaining records of complaints

LLD 7.3.1G

The Society should make records relating to complaints from members and former members involving allegations that the complainants have suffered, or may suffer, financial loss, material distress or material inconvenience.

LLD 7.3.2G

The records created under LLD 7.3.1 G should be retained for a minimum period of three years from the date of receipt of a complaint.