the number of complaints received from members and former members during that period involving allegations that the complainants have suffered, or may suffer, financial loss, material distress or material inconvenience;
a summary of the nature of these complaints;
the number of these complaints resolved or rejected;
the amount of money paid to each complainant referred to in (1) as redress and any other form of redress made; and
the number of these complaints which have been referred to the Lloyd's Arbitration Scheme, the Lloyd's Members' Ombudsman or any other independent dispute resolution scheme that may replace either of these schemes.