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DISP 3.8 Dealing with information


In dealing with information received in relation to the consideration of a complaint, the Financial Ombudsman Service will have regard to the parties' rights of privacy.24


24This does not prevent the Ombudsman disclosing information:

  1. (1)

    to the extent that he is required or authorised to do so by law; or

  2. (2)

    to the parties to the complaint; or

  3. (3)

    in his determination; or

  4. (4)

    at a hearing in connection with the complaint.


So long as he has regard to the parties' rights of privacy, the Ombudsman may disclose information to the FCA 5 or any other body exercising regulatory or statutory functions for the purpose of assisting that body or the Financial Ombudsman Service to discharge its functions.24