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  • Legal Ombudsman

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    Legal Ombudsman

    78 the Legal Ombudsman scheme operated by the Office for Legal Complaints under Part 6 of the Legal Services Act 2007.

  • housing complaint service

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    housing complaint service

    44 in England, the Housing Ombudsman Service; in Wales, the Public Services Ombudsman; and in Scotland, the Scottish Public Service Ombudsman, the Scottish Housing Regulator, and the Housing and Prope…

  • CAPR CSR

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CAPR CSR

    228 the Client Specific Rules of the Claims Management Regulation Conduct of Authorised Persons Rules 2018 (effective on 1 April 2018).

  • termination fee

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    termination fee

    83 (in CMCOB ) any fee or charge which a firm charges in the event that the customer terminates an agreement in respect of services provided or to be provided by the firm .

  • CONC 5B.3 Anti-avoidance

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CONC 5B.3 Anti-avoidance

  • CASS 13.3 Statutory trust

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CASS 13.3 Statutory trust

  • CMCOB Sch 3 Rights of action for damages

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB Sch 3 Rights of action for damages

  • CMCOB 7.1 Purpose

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB 7.1 Purpose

  • CASS 13.4 Selecting an approved bank at which to hold client money

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CASS 13.4 Selecting an approved bank at which to hold client money

  • CMCOB 3.1 Application

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB 3.1 Application

  • CONC 5B.5 Record keeping

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CONC 5B.5 Record keeping

  • PERG 2.4A Link between regulated claims management activities and Great Britain

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    PERG 2.4A Link between regulated claims management activities and Great Britain

  • CMCOB Sch 1 Record-keeping requirements

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB Sch 1 Record-keeping requirements

  • CONC 5B.6 Consequences of contravention of the total cost of credit cap

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CONC 5B.6 Consequences of contravention of the total cost of credit cap

  • CMCOB 2.4 Record keeping

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB 2.4 Record keeping

  • BCOBS Sch 3 Rights of action for damages

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    BCOBS Sch 3 Rights of action for damages

  • CMCOB 4.1 Application and purpose

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CMCOB 4.1 Application and purpose

  • BCOBS Sch 2 Notification and reporting requirements

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    BCOBS Sch 2 Notification and reporting requirements

  • CONC 5B.7 Interpretation

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    CONC 5B.7 Interpretation

  • BCOBS Sch 1 Record-keeping requirements

    This piece of Handbook content was changed by an instrument this month.

    Changes to this piece of Handbook content became effective this month.

    Effective Date: 1st April 2019

    BCOBS Sch 1 Record-keeping requirements