Payment service providers shall use the template as laid down in the Annex and complete it as set out in Articles 2 to 13.
Payment service providers shall not modify the template for the fee information document in completing it other than provided for in this Regulation. In particular, payment service providers shall follow the order of information, headings and sub-headings laid down in the template. The fee information document shall:
be presented in A4 portrait format;
contain the title "Fee Information Document" at the top of the first page, with the title centred and positioned between the logo of the payment service provider at the top left-hand side of the document and the common symbol at the top right-hand side of the document;
contain the common symbol of the size 2,5 cm × 2,5 cm and displayed as shown in the template laid down in the Annex;
use font type Arial or another font type similar to Arial and font size 11, with exceptions for the title "Fee Information Document", which uses font size 16 in bold type; font size 14 in bold type for the headings, and font size 12 in bold for the sub-headings, unless an increase in the font size or use of braille font type for visually impaired persons is either required under UK law or agreed between the consumer and the payment service provider;
be produced in black and white, with exception of the logo of the payment service provider and the common symbol which may be presented in colour, as laid down in Article 2;
contain the headings in semi-dark grey using the colour pattern with reference number 166,166,166 of the RGB colour model and the sub-headings in light-grey colour using the colour pattern with reference number 191,191,191 of the RGB colour model;
have its pages numbered.
A payment service provider shall provide a separate fee information document in respect of each of the payment accounts it offers to consumers.
Notwithstanding the provision of a payment account with basic features referred to in Part 4 of the Payment Accounts Regulations (SI 2015/2038), where a payment service provider offers only one payment account to consumers that can be combined with different packages of services referred to in Schedule 1(3) of the Payment Accounts Regulations (SI 2015/2038), the payment service provider may produce more than one fee information document in respect of that account, provided that each fee information document contains at least one package.
Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.