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TC 2.3 Training

TC 2.3.1R

If a firm's employees engage in or oversee an activity with or for private customers, the firm must:

  1. (1)

    at intervals appropriate to the circumstances, determine the training needs of those employees and organise appropriate training to address these needs; and

  2. (2)

    ensure that training is timely, planned, appropriately structured and evaluated.

TC 2.3.2G

In the case of a new employee or an employee new to an activity, the firm should determine the employee's training needs before the employee engages in or oversees any activity.

TC 2.3.3G
  1. (1)

    Training should take into account the knowledge and skills necessary to fulfil the role.

  2. (2)

    A firm should ensure that training remains effective and up to date.

  3. (3)

    Training should take into account changes in the market and to products, legislation and regulation.

  4. (4)

    A firm should use methods of meeting training needs that are appropriate to the activity and to the employee's circumstances and role.