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ICOBS 3 Annex 2 Distance marketing information


This Annex belongs to ICOBS 3.1.3 R

Distance marketing information

The firm


The name and the main business of the firm, the geographical address at which it is established and any other geographical address relevant for the consumer's relations with the firm.


Where the firm has a representative established in the United Kingdom1, the name of that representative and the geographical address relevant for the consumer's relations with the representative.


When the consumer's dealings are with any professional other than the firm, the identity of that professional, the capacity in which he is acting with respect to the consumer, and the geographical address relevant for the consumer's relations with that professional.


An appropriate statutory status disclosure statement (GEN 4), a statement that the firm is on the Financial Services Register and its FCA registration number.

The financial service


A description of the main characteristics of the service the firm will provide.


The total price to be paid by the consumer to the firm for the financial service, including all related fees, charges and expenses, and all taxes paid through the firm or, when an exact price cannot be indicated, the basis for the calculation of the price enabling the consumer to verify it.


Where relevant, notice indicating that the financial service is related to instruments involving special risks related to their specific features or the operations to be executed or whose price depends on fluctuations in the financial markets outside the firm's control and that past performance is no indicator of future performance.


Notice of the possibility that other taxes or costs may exist that are not paid through the firm or imposed by it.


Any limitations on the period for which the information provided is valid, including a clear explanation as to how long a firm's offer applies as it stands.


The arrangements for payment and for performance.


Details of any specific additional cost for the consumer for using a means of distance communication.

The distance contract


The existence or absence of a right to cancel under the cancellation rules (ICOBS 7) and, where there is such a right, its duration and the conditions for exercising it, including information on the amount which the consumer may be required to pay (or which may not be returned to the consumer) in accordance with those rules, as well as the consequences of not exercising the right to cancel.


The minimum duration of the contract, in the case of services to be performed permanently or recurrently.


Information on any rights the parties may have to terminate the contract early or unilaterally under its terms, including any penalties imposed by the contract in such cases.


Practical instructions for exercising any right to cancel, including the address to which any cancellation notice should be sent.




Any contractual clause on law applicable to the contract or on the competent court, or both.


In which language, or languages, the contractual terms and conditions and the other information in this Annex will be supplied, and in which language, or languages, the firm, with the agreement of the consumer, undertakes to communicate during the duration of the contract.



How to complain to the firm, whether complaints may subsequently be referred to the Financial Ombudsman Service and, if so, the methods for having access to it, together with equivalent information about any other applicable named complaints scheme.


Whether compensation may be available from the compensation scheme, or any other named compensation scheme, if the firm is unable to meet its liabilities, and information about any other applicable named compensation scheme.

[Note: Recitals 21 and 23 to, and article 3(1) of, the Distance Marketing Directive]