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CRED 17.7 Cooperation by credit unions with the Ombudsman

CRED 17.7.1R

A credit union must cooperate fully with the Ombudsman in the handling of complaints against it.

CRED 17.7.2G

Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying promptly with any settlements or awards.