Related provisions for DISP 1.1A.23
1 - 3 of 3 items.
The explanation given by MiFID investment firms to clients or potential clients in accordance with DISP 1.1A.25EU must also:
(1) refer to the fact that the complainant has made a MiFID complaint and inform the complainant that the MiFID investment firm now considers the MiFID complaint to have been resolved;(2)
inform the complainant that if, still dissatisfied with the resolution of the MiFID complaint, the complainant may be able to refer it to the Financial Ombudsman Service;
(3)
On receipt of a MiFID complaint, a MiFID investment firm must:(1) send the complainant a prompt written acknowledgement providing early reassurance that it has received the MiFID complaint and is dealing with it; and
(2) ensure the complainant is kept informed thereafter of the progress of the measures being taken for the MiFID complaint’s resolution.
[Note: subject to a few minor changes reflecting its amended application, this provision replicates DISP 1.6.1R.]