DISP Sch 1 Record keeping requirements
The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements. |
It is not a complete statement of those requirements and should not be relied on as if it were. |
Handbook reference |
Subject of record |
Contents of record |
When record must be made |
Retention period |
| 27 | Complaints1 subject to DISP 1.3 - DISP 1.8 (other than DISP 1.5)271. 11 |
Each complaint received and the measures taken for its resolution1 1 |
On receipt |
5 years for complaints relating to MiFID business or collective portfolio management services 3and 13 years for all other complaints1 |