DISP App 3.5 Re-assessing rejected claims at step 1
DISP App 3.5.-1E
1This section applies to step 1.
For example, the complainant may have reasonably expected that the claim would have been paid where the firm failed to disclose appropriately an exclusion or limitation later relied on by the insurer to reject the claim and it should have been clear to the firm that that exclusion or limitation was relevant to the complainant.