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Timeline guidance

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?


The scope of the Financial Ombudsman Service's two 37jurisdictions depends on:26

  1. (1)

    the type of activity to which the complaint relates (see DISP 2.3, DISP 2.4 and DISP 2.5);

  2. (2)

    the place where the activity to which the complaint relates was carried on (see DISP 2.6);

  3. (3)

    whether the complainant is eligible (see DISP 2.7); and

  4. (4)

    whether the complaint was referred to the Financial Ombudsman Service in time (see DISP 2.8).


48The effect of section 234B of the Act is that where a person (a “successor”) has assumed a liability (including a contingent one) of another person who was, or would have been the respondent in respect of a complaint, the complaint may be dealt with by the Ombudsman as if the successor were the respondent.