CRED Sch 1 Record keeping requirements
The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements. |
|
It is not a complete statement of those requirements and should not be relied on as if it were. |
Handbook reference |
Subject of reference |
Contents of record |
When record must be made |
Retention period |
Apportionment of significant responsibilities |
Record of arrangements and how responsibilities are shared. |
Immediately |
6 years1 |
|
Complaints Handling |
Specifies retention period of complaints. |
From date of receipt |
3 years |