Related provisions for MCOB 13.4.2

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MCOB 13.4.1RRP
If a customer falls into arrears on a regulated mortgage contract, a firm must as soon as possible, and in any event within 15 business days of becoming aware of that fact, provide the customer with the following in a durable medium:(1) the current FSA information sheet on mortgage arrears;(2) a list of the due payments either missed or only paid in part;(3) the total sum of the payment shortfall;(4) the charges incurred as a result of the payment shortfall;(5) the total outstanding
MCOB 13.4.3GRP
(1) A firm may provide the information in MCOB 13.4.1 R (2), (3), (4), (5) and (6) orally, for example, by telephone, but must provide the information in a durable medium with a copy of the FSA information sheet on mortgage arrearswithin 15 business days of becoming aware of the customer's account falling into arrears.(2) Where a firm provides the information in MCOB 13.4.1 R when a payment shortfall occurs but before the customer's account falls into arrears, it need not repeat
MCOB 13.7.1RRP
Where the regulated mortgage contract is for a business purpose, a firm may as an alternative to MCOB 13.4.1 R(1) provide the following information in a durable medium instead of the FSA information sheet on mortgage arrears: (1) details of the consequences if the payment shortfall is not cleared;(2) a description of the options available to the customer for clearing the payment shortfall; and(3) details of sources of fee-free advice for business customers.
MCOB 5.6.65RRP
The following text must be included at the end of Section 7 'Are you comfortable with the risks?':'The FSA'sinformation sheet "You can afford your mortgage now, but what if...?" will help you consider the risks. You can get a free copy from www.moneymadeclear.fsa.gov.uk,6 or by calling 0845 606 1234.'61266
MCOB 5.6.145RRP
The following text must be included at the end of Section 7 'Are you comfortable with the risks?':'The FSA's information sheet "You can afford your mortgage now, but what if...?" will help you consider the risks. You can get a free copy from www.moneymadeclear.fsa.gov.uk,6 or by calling 0845606 1234.'61266