Related provisions for MCOB 13.2.2

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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

(1) 12A firm must not:(a) supply a service to a retail customer without a prior request on his part, when this activity includes a request for immediate or deferred payment; or (b) enforce any obligations against a retail customer in the event of unsolicited supplies of services, the absence of a reply not constituting consent. (2) Paragraph (1) applies in relation to advising on, arranging or entering into a regulated mortgage contract2 under an organised distance sales or service-provision