Related provisions for DISP App 3.10.1

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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

The guidance in this appendix for step 1 applies in relation to complaints about sales whenever the sale took place.1 For complaints about sales that took place prior to 14 January 2005, a firm should take account of the evidential provisions in this appendix for step 1 1as if they were guidance.