Related provisions for DISP 3.5.6
1 - 4 of 4 items.
If the Ombudsman considers that the complaint can be fairly determined without convening a hearing, he will determine the complaint. If not, he will invite the parties to take part in a hearing. A hearing may be held by any means which the Ombudsman considers appropriate in the circumstances, including by telephone. No hearing will be held after the Ombudsman has determined the complaint.15
121In the Compulsory Jurisdiction, in relation to relevant new complaints under the Ombudsman Transitional Order and relevant transitional complaints under the Mortgages and General Insurance Complaints Transitional Order:(1) where the former scheme in question is the Insurance Ombudsman Scheme, a complainant is not to be treated as an eligible complainant unless:(a) he is an individual; and(b) the relevant new complaint does not concern aspects of a policy relating to a business
16In considering what is fair and reasonable in all the circumstances of the case, the Ombudsman will take into account:(1) relevant:(a) law and regulations;(b) regulators' rules, guidance and standards;(c) codes of practice; and(2) (where appropriate) what he considers to have been good industry practice at the relevant time.