Related provisions for DISP 1.7.1

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Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying promptly with any settlements or awards.
Where the Ombudsman considers that the complaint or the complainant may be ineligible under the jurisdiction rules (see DISP 2 (Jurisdiction of the Financial Ombudsman Service)) he must give the complainant an opportunity to make representations before he reaches his decision and he must give reasons to the complainant for that decision and inform the firm of his decision.
DISP 3.2.5 R applies without prejudice to a firm's right to raise the issue of eligibility subsequently.
Where a complaint could fall into more than one category, the complaint should be recorded in the category which the firm considers to form the main part of the complaint.
For the purposes of DISP 1.5.4 R:(1) the relevant reporting periods are from 1 April to 30 September and from 1 October to 31 March each year; and(2) reports are to be submitted to the FSA within one month of the end of the relevant reporting period.
A firm must have in place and operate appropriate and effective internal complaint handling procedures (which must be written down) for
GEN 4.4.1RRP
(1) If, in any communication:(a) made to a private customer(b) in connection with a regulated activity carried on from an establishment of the firm (or its appointed representative) that is not in the United Kingdom;the firm indicates that it is an authorised person, it must also, where relevant, and with equal prominence, give the information in (2) in writing.(2) The information required is that in some or all respects the regulatory system applying will be different from that