Related provisions for CONC 7.15.7

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CONC 7.11.1RRP
When contacting customers, a firm must not misrepresent its authority or its legal position with regards to the debt or debt recovery process.[Note: paragraph 3.4 of DCG ]
CONC 7.11.2GRP
For example, a person misrepresents authority or the legal position if they claim to work on instructions from the courts as bailiffs or, in Scotland, sheriff officers or messengers-at-arms, or in Northern Ireland, to work on instructions from the Enforcement of Judgements Office when this is untrue.[Note: paragraph 3.5a of DCG ]
CONC 7.11.3RRP
A firm must not use official looking documents which are designed to, or are likely to, mislead a customer as to the status of the firm.[Note: paragraph 3.3a of DCG ]
CONC 7.11.4RRP
A firm must not falsely suggest or state that it is a member of a trade body or is accredited by a trade body.[Note: paragraph 3.5c (box) of DCG ]
CONC 7.11.5GRP
It is an offence under section 17 of the Legal Services Act 2007 to falsely imply that a person is entitled to carry on a reserved legal activity, for example, to conduct litigation or to appear before and address a court, or to take or use any relevant name, title or description, for example, “solicitor”.[Note: paragraph 3.5c (box) of DCG ]
CONC 7.11.6RRP
A firm must1 not suggest or state that action can or will be taken when legally it cannot be taken.[Note: paragraph 3.5b of DCG]
CONC 7.11.9RRP
A firm must1 not suggest or state that an action has been taken when no such action has been taken. [Note: paragraph 3.5d (box) of DCG]
(1) An example of a misleading communication in CONC 7.9.2 R is a calling card left at the customer's address which states or implies that the customer has missed a delivery and encourages the customer to make contact.[Note: paragraph 3.3d (box) of DCG](2) The clear fair and not misleading rule in CONC 3.3.1 R also applies to a firm in relation to a communication with a customer in relation to credit agreement1 or a consumer hire agreement.
CONC 7.9.12RRP
Unless it is not practicable to do so, a2firm must ensure that a person visiting a customer on its behalf:2(1) clearly explains to the customer the purpose and intended outcome of the proposed visit; and[Note: paragraph 3.12 of DCG](2) gives the customer adequate notice of the date and likely time (at a reasonable time of day) of the visit.[Note: paragraph 3.13g of DCG]
CONC 7.9.14RRP
A firm must ensure that all persons visiting a customer's property on its behalf act at all times in accordance with the requirements of CONC 7 and do not:(1) act in a threatening manner towards a customer;(2) visit a customer at a time when they know or suspect that the customer is, or may be, particularly vulnerable;(3) visit at an inappropriate location unless the customer has expressly consented to the visit;(4) enter a customer's property without the customer's consent or
CONC 7.15.6RRP
A firm must endeavour to ensure that it does not mislead a customer as to the customer's rights and obligations.[Note: paragraph 3.15b of DCG]
A firm must establish and implement clear, effective and appropriate policies and procedures for:(1) dealing with customers whose accounts fall into arrears;[Note: paragraph 7.2 of ILG](2) the fair and appropriate treatment of customers, who the firm understands or reasonably suspects to be particularly vulnerable.[Note: paragraphs 7.2 and 7.2(box) of ILG and 2.2 (box) of DCG]