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liability to a policyholder

    (in relation to a firm carrying out contracts of insurance) any liability or obligation of that firm to, or in respect of, a policyholder, including any liability or obligation arising:

      1. (a) from the requirement to treat customers fairly under Principle 6, including with respect to policyholders' reasonable expectations; or
      1. (b) from a determination of liability by an Ombudsman; or
      1. (c) from any requirement to pay compensation under the regulatory system.2