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Status: You are viewing the version of the handbook as on 2019-12-09.

final response

    (1) (in CREDS 9 56 ) 29 136a written response from the firm which:

      1. (a) accepts the complaint, and, where appropriate, offers redress; or
      1. (b) offers redress without accepting the complaint; or
      1. (c) rejects the complaint and gives reasons for doing so;

    and which informs the complainant that, if he remains dissatisfied with the firm's response, he may now refer his complaint to the Financial Ombudsman Service and must do so within six months.2156

    (2) [deleted]51140

    (3) (in DISP) either:107142

      1. (a) in relation to a MiFID complaint , a response in accordance with DISP 1.1A.29EU, DISP 1.1A.30EU and DISP 1.1A.31R; or107142
      1. (b) in relation to all other complaints, has the meaning given in DISP 1.6.2R(1).107142