- (a) accepts the complaint, and, where appropriate, offers redress; or
- (b) offers redress without accepting the complaint; or
- (c) rejects the complaint and gives reasons for doing so;
Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.