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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

final response

    (1) (in CREDS 9 56 ) 29 140a written response from the firm which:

      1. (a) accepts the complaint, and, where appropriate, offers redress; or
      1. (b) offers redress without accepting the complaint; or
      1. (c) rejects the complaint and gives reasons for doing so;

    and which informs the complainant that, if he remains dissatisfied with the firm's response, he may now refer his complaint to the Financial Ombudsman Service and must do so within six months.2156

    (2) [deleted]51144

    (3) (in DISP) either:107146

      1. (a) in relation to a MiFID complaint , a response in accordance with DISP 1.1A.29UK, DISP 1.1A.30UK125 and DISP 1.1A.31R; or107146
      1. (b) in relation to all other complaints, has the meaning given in DISP 1.6.2R(1).107146