- (a) which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
- (b) either:
- (i) to which article 26 of the MiFID Org Regulation applies; or
- (ii) which concerns the equivalent business of a third country investment firm.
- [Note: For the application of article 26 of the MiFID Org Regulation, see articles 1(1), 1(3), 1(4), 39 and 41 of MiFID, article 1 of the MiFID Org Regulation, DISP 1.1A.3G and DISP 1.1A.4G]
118any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination: