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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

MiFID complaint

    118any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination:

      1. (a) which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
      1. (b) either:
        1. (i) to which article 26 of the MiFID Org Regulation applies; or
        1. (ii) which concerns the equivalent business of a third country investment firm.
        1. [Note: For the application of article 26 of the MiFID Org Regulation, see the UK provisions which implemented132 articles 1(1), 1(3), 1(4), 39 and 41 of MiFID, article 1 of the MiFID Org Regulation, DISP 1.1A.3G and DISP 1.1A.4G]
        1. [Note: a MiFID complaint which falls within the jurisdiction of the Financial Ombudsman Service is a complaint]