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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

PSD complaint

    159any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a payment service user about the provision of, or failure to provide, a financial service or a redress determination:

      1. (a) which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
      1. (b) concerning the rights and obligations arising under Parts 6 and 7 of the Payment Services Regulations.