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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

relevant new credit-related complaint

    132(in accordance with the Regulated Activities Amendment Order) a complaint made under the ombudsman scheme on or after 1 April 2014:

      1. (a) which relates to an act or omission which took place before 1 April 2014;
      1. (b) which could have been dealt with under the Consumer Credit Jurisdiction (disregarding the effect of section 226A(2)(a) and (b) of the Act) but for the repeal of section 226A of the Act; and
      1. (c) in relation to which the complainant is eligible and wishes for the complaint to be dealt with under the Financial Ombudsman Service.