Content Options

Content Options

View Options

Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

relevant existing credit-related complaint

    132a complaint made under the ombudsman scheme before 1 April 2014 which was being dealt with under the Consumer Credit Jurisdiction.