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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

credit-impaired customer

    131a customer who:

      1. (a) within the last two years has owed overdue payments, in an amount equivalent to three months' payments, on a mortgage or other loan (whether secured or unsecured), except where the amount overdue reached that level because of late payment caused by errors by a bank or other third party; or
      1. (b) has been the subject of one or more county court judgments, with a total value greater than £500, within the last three years; or
      1. (c) has been subject to an individual voluntary arrangement or bankruptcy order which was in force at any time within the last three years.