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FCA Handbook
Glossary
respondent

respondent

(1) (in DISP, FEES 5, CREDS 9 and GEN 7151) a firm (except an AIFM qualifier 133 or a UCITS qualifier), payment service provider , electronic money issuer, 132or VJ participant covered by the Compulsory Jurisdiction, Consumer Credit Jurisdiction or Voluntary Jurisdiction of the Financial Ombudsman Service.

(2) (in DISP 2 and 3 and FEES 5) includes, as a result of 132section 226132of the Act:
1. (a) an unauthorised person who was formerly a firm in respect of a complaint about an act or omission which occurred at the time when the firm was authorised, provided that the compulsory jurisdiction rules were in force in relation to the activity in question;
1. 132[deleted]132
1. (c) a person who was formerly a payment service provider in respect of a complaint about an act or omission which occurred at the time when it was a payment service provider, provided that the compulsory jurisdiction rules were in force in relation to the activity in question; and
1. (d) a person who was formerly an electronic money issuer in respect of a complaint about an act or omission which occurred at the time when it was an electronic money issuer, provided that the compulsory jurisdiction rules were in force in relation to the activity in question.103

(3) (in DISP 2 and 3 and FEES 5) includes, in accordance with the Ombudsman Transitional Order, an unauthorised person subject to the Compulsory Jurisdiction in relation to relevant existing complaints and relevant new complaints.

(4) (in DISP 2 and 3 and FEES 5) includes, in accordance with the Mortgage and General Insurance Complaints Transitional Order, a former firm subject to the Compulsory Jurisdiction in relation to relevant transitional complaints.

132(5) (in DISP 2 and 3 and FEES 5) includes, in accordance with article 11 of the Regulated Activities Amendment Order, unauthorised persons subject to the Compulsory Jurisdiction in relation to relevant existing credit-related complaints and relevant new credit-related complaints.