chargeable case
- (a) the Ombudsman considers it apparent from the73286
complaint
73
286
, when it is received, and from any final response, summary resolution communication 294 or redress determination119289 which has been issued by the firm or licensee284, that the73286
complaint
73
286
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
- (b) the Ombudsman considers, at any stage, that the73286 complaint 73 286 should be dismissed under73286 DISP 3.3.4 R (2) 73 286 or DISP 3.3.4A R (1)176291 on the grounds that it is frivolous or 3113176291vexatious; or176291
- (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176291293
any complaint 73 286 referred to the Financial Ombudsman Service, except where: