Status: You are viewing the version of the handbook as on 2019-01-03.

chargeable case

    any complaint 73 236 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73236 complaint 73 236 , when it is received, and from any final response, summary resolution communication 244 or redress determination119239 which has been issued by the firm or licensee234, that the73236 complaint 73 236 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73236 complaint 73 236 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73236 complaint 73 236 should be dismissed without consideration of its merits under 176241DISP 3.3.4 R or DISP 3.3.4A R (2)to (5) 176241(Dismissal of complaints without consideration of the merits73236176241); or
      1. (b) the Ombudsman considers, at any stage, that the73236 complaint 73 236 should be dismissed under73236 DISP 3.3.4 R (2) 73 236 or DISP 3.3.4A R (1)176241 on the grounds that it is frivolous or 3113176241vexatious; or176241
      1. (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176241243