chargeable case
- (a) the Ombudsman considers it apparent from the73284
complaint
73
284
, when it is received, and from any final response, summary resolution communication 292 or redress determination119287 which has been issued by the firm or licensee282, that the73284
complaint
73
284
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
- (b) the Ombudsman considers, at any stage, that the73284 complaint 73 284 should be dismissed under73284 DISP 3.3.4 R (2) 73 284 or DISP 3.3.4A R (1)176289 on the grounds that it is frivolous or 3113176289vexatious; or176289
- (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176289291
any complaint 73 284 referred to the Financial Ombudsman Service, except where: