Status: You are viewing the version of the handbook as on 2013-03-31.

chargeable case

    any complaint 73 237 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73237 complaint 73 237 , when it is received, and from any final response or redress determination119240 which has been issued by the firm or licensee235, that the73237 complaint 73 237 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73237 complaint 73 237 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73237 complaint 73 237 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73237); or
      1. (b) the Ombudsman considers, at any stage, that the73237 complaint 73 237 should be dismissed under73237 DISP 3.3.4 R (2) 73 237 on the grounds that it is frivolous or vexatious.3113