chargeable case
- (a) the Ombudsman considers it apparent from the73258
complaint
73
258
, when it is received, and from any final response which has been issued by the firm or licensee256, that the73258
complaint
73
258
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 258 referred to the Financial Ombudsman Service, except where: