chargeable case
- (a) the Ombudsman considers it apparent from the73290
complaint
73
290
, when it is received, and from any final response which has been issued by the firm or licensee288, that the73290
complaint
73
290
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 290 referred to the Financial Ombudsman Service, except where: