Status: You are viewing the version of the handbook as on 2009-03-31.

chargeable case

    any complaint 73 245 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73245 complaint 73 245 , when it is received, and from any final response which has been issued by the firm or licensee243, that the73245 complaint 73 245 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73245 complaint 73 245 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73245 complaint 73 245 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73245); or
      1. (b) the Ombudsman considers, at any stage, that the73245 complaint 73 245 should be dismissed under73245 DISP 3.3.4 R (2) 73 245 on the grounds that it is frivolous or vexatious.3113