Status: You are viewing the version of the handbook as on 2009-03-31.

chargeable case

    any complaint 73 241 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73241 complaint 73 241 , when it is received, and from any final response which has been issued by the firm or licensee239, that the73241 complaint 73 241 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73241 complaint 73 241 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73241 complaint 73 241 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73241); or
      1. (b) the Ombudsman considers, at any stage, that the73241 complaint 73 241 should be dismissed under73241 DISP 3.3.4 R (2) 73 241 on the grounds that it is frivolous or vexatious.3113