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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

chargeable case

    any complaint 73 267 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73267 complaint 73 267 , when it is received, and from any final response, summary resolution communication 275 or redress determination119270 which has been issued by the firm or licensee265, that the73267 complaint 73 267 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73267 complaint 73 267 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73267 complaint 73 267 should be dismissed without consideration of its merits under 176272DISP 3.3.4 R or DISP 3.3.4A R (2)to (5) 176272(Dismissal of complaints without consideration of the merits73267176272); or
      1. (b) the Ombudsman considers, at any stage, that the73267 complaint 73 267 should be dismissed under73267 DISP 3.3.4 R (2) 73 267 or DISP 3.3.4A R (1)176272 on the grounds that it is frivolous or 3113176272vexatious; or176272
      1. (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176272274