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relevant transitional complaint

    (in accordance with the Mortgage and General Insurance Complaints Transitional Order) a complaint referred to the Financial Ombudsman Service after the relevant commencement date which relates to an act or omission occurring before that date if:

      1. (a) the act or omission is that of a person ("R") who, at the time of that act or omission, was subject to a former scheme;
      1. (b) R was an authorised person on or after the relevant commencement date;
      1. (c) the act or omission occurred in the carrying on by R of an activity to which that former scheme applied; and
      1. (d) the complainant is eligible and wishes to have the complaint dealt with under the new scheme133.