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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

relevant transitional complaint

    (in accordance with the Mortgage and General Insurance Complaints Transitional Order) a complaint referred to the Financial Ombudsman Service after the relevant commencement date which relates to an act or omission occurring before that date if:

      1. (a) the act or omission is that of a person ("R") who, at the time of that act or omission, was subject to a former scheme;
      1. (b) R was an authorised person on or after the relevant commencement date;
      1. (c) the act or omission occurred in the carrying on by R of an activity to which that former scheme applied; and
      1. (d) the complainant is eligible and wishes to have the complaint dealt with under the new scheme133.