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relevant commencement date

    24(as defined in article 1 of the Mortgage and General Insurance Complaints Transitional Order):

      1. (a) in relation to a complaint which relates to an activity to which, immediately before 14 January 2005, the GISC facility applied, the beginning of 14 January 2005;
      1. (b) in relation to a complaint which relates to an activity to which, immediately before 31 October 2004, the MCAS scheme applied, the beginning of 31 October 2004.