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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

relevant commencement date

    24(as defined in article 1 of the Mortgage and General Insurance Complaints Transitional Order):

      1. (a) in relation to a complaint which relates to an activity to which, immediately before 14 January 2005, the GISC facility applied, the beginning of 14 January 2005;
      1. (b) in relation to a complaint which relates to an activity to which, immediately before 31 October 2004, the MCAS scheme applied, the beginning of 31 October 2004.