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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP App 1.2 The standard approach to redress

As Published: 2008

DISP App 1.2 The standard approach to redress

DISP App 1.6 Valuing Relevant Benefits

As Published: 2004

DISP App 1.6 Valuing Relevant Benefits

DISP App 3.7 Approach to redress at step 1

As Published: 2011

DISP App 3.7 Approach to redress at step 1

DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

DISP App 3.8 Other appropriate redress at steps 1 and 2

As Published: 2017

DISP App 3.8 Other appropriate redress at steps 1 and 2

DISP App 3.9 Other matters concerning redress at steps 1 and 2

As Published: 2017

DISP App 3.9 Other matters concerning redress at steps 1 and 2

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP App 3.7A Approach to redress at step 2

As Published: 2017

DISP App 3.7A Approach to redress at step 2

DISP 1.10B Payment services and electronic money complaints reporting

As Published: 2018

DISP 1.10B Payment services and electronic money complaints reporting

DISP App 3.4 Root cause analysis

As Published: 2017

DISP App 3.4 Root cause analysis

ICOBS 4.1 General requirements for insurance intermediaries and insurers

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries and insurers

DISP App 3.2 The assessment of a complaint

As Published: 2017

DISP App 3.2 The assessment of a complaint

EG 11.1 Restitution orders under sections 382, 383 and 384 of the Act: the FCA's general approach

As Published: 2016

EG 11.1 Restitution orders under sections 382, 383 and 384 of the Act: the FCA's general approach

COBS 20.2 Treating with-profits policyholders fairly

As Published: 2009

COBS 20.2 Treating with-profits policyholders fairly

CONC 4.4 Pre-contractual requirements: credit brokers

As Published: 2014

CONC 4.4 Pre-contractual requirements: credit brokers

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

EG 5.1 Settlement and the FCA – an overview

As Published: 2016

EG 5.1 Settlement and the FCA – an overview

EG 11.2 Criteria for determining whether to exercise powers to obtain restitution

As Published: 2016

EG 11.2 Criteria for determining whether to exercise powers to obtain restitution